Locaria is a specialist multilingual content and creative adaptation agency. We are experts in developing global brand marketing campaigns, delivering localised e-commerce content, optimising multimarket media and scaling asset development across cultures

We are currently looking for a Change and Delivery Manager (AAEE – AI Automation, Efficiency & Effectiveness) to join our dynamic team, where you will be responsible for bridging the gap between technical delivery and business adoption, ensuring our AI and automation tools are clearly scoped, effectively delivered, and fully utilized to drive operational efficiency.

1- Delivery Enablement:

• Support the Head of AAEE in translating business priorities into actionable project scopes.
• Facilitate MVP definition: identify essential vs. nice-to-have requirements.
• Maintain project visibility, milestones, and dependencies within Monday.com.
• Coordinate communication between development teams and business users to ensure alignment and progress clarity.

2- Change Management and Adoption:

• Ensure every new tool or automation has clear, user-friendly documentation.
• Translate technical documentation into practical user guides, FAQs, and intranet content.
• Oversee the rollout and handover of tools to end users, ensuring understanding and correct usage.
• Monitor adoption post-launch; identify and address barriers to sustained use.
• Maintain a consistent feedback loop between users and the AAEE team for continuous improvement.

3- Communication and Coordination:

• Act as a structured point of contact between AAEE and the wider business.
• Coordinate input from developers, analysts, and stakeholders, ensuring accountability and progress tracking.
• Support the Head of AAEE in status reporting, risk tracking, and impact measurement.
• Help streamline project communication and ensure information is accurately recorded and shared.

4- Continuous Improvement:

• Learn existing AAEE delivery frameworks and propose refinements to improve consistency and clarity.
• Contribute ideas for enhancing documentation standards, onboarding materials, and knowledge transfer processes.
• Support the development of repeatable playbooks for delivery and adoption.

Fully remote in Serbia

Key Requirements
• 5+ years’ experience in change management, project management, or operations delivery within a technology, automation, or transformation context.
• Proven ability to move initiatives from scoping through to successful business adoption.
• Strong communication and documentation skills — capable of turning technical language into clear, accessible content.
• Demonstrated skill in stakeholder management across technical and non-technical teams.
• Structured and autonomous in planning, with attention to detail in documentation and reporting.
• Proficient with project management tools, ideally Monday.com.
• Experience working in cross-functional or agile environments.
• Fluent in English (Spanish an advantage).

Desirable
• Experience with AI, automation, or digital transformation programmes.
• Exposure to Google Cloud Platform (GCP) or similar cloud ecosystems.
• Familiarity with finance or operational systems integration (e.g. ERP, BI tools).
• Change management certification (e.g. Prosci, APMG) or project management qualification (e.g. PRINCE2, AgilePM).

You’ll live up to the Locarian Values:

• We take content further
• We grow together
• Celebrating Individuality
• Doing good along the way
• With care

D&I statement

You Make Us, Us: Our Commitment to a World of Talent

At Locaria, being global doesn’t just refer to where we operate, it's at the heart of who we are. Our strength comes from our amazing mix of multicultural, international, and highly diverse teams. We know that different viewpoints don't just make us stronger; they make our work smarter.

'Celebrating Individuality' isn't just a slogan for us; it's a core value that shapes our vibrant culture. We are committed to equal opportunities for everyone. Your background, race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability and gender identity will always be respected here.

If you need any specific accommodation or support due to a disability or special need, please just let our team know, we’re here to help.

Benefits

In return for your interest and expertise, we can offer an exciting and multicultural place of work, competitive salary, wide range of benefits, and the chance to progress your career within a truly global organization.